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Order and Fulfillment Suite
Smart, scalable and seamless commerce


Smart, scalable and seamless commerce

Overview

The IBM Sterling® Order and Fulfillment Suite is a leading order management system (OMS) that uses generative AI and machine learning to help ensure order accuracy and boost profitability. Recognized as the industry leader in OMS by IDC and IHL analysts, it supports B2B and B2C models, serves businesses of any size and industry and integrates with various cloud providers and deployment options.

Products

Order Management

IBM Sterling Order Management

Manage your omnichannel order fulfillment from a single point, track inventory in real time and provide diverse, customer-centric delivery options.
Intelligent

IBM Sterling Intelligent Promising

Build customer trust and satisfaction by gaining instant visibility into inventory levels and providing clear, flexible purchasing options across different channels.
Configure Price and Quote

IBM Sterling Configure, Price and Quote

Streamline the buying process for complex products with an intuitive platform that enables accurate pricing and configurations across all your sales channels.

Benefits

Accelerated plug-and-play innovation

Achieve faster outcomes for innovation with composable integrations with best-in-class applications across the enterprise.

Expanded choice of user experiences

Create a new digital and physical experience for your customers with a business services architecture and an ever-expanding library of pre-built and partner-led services.

Industry-leading performance

Maximize business growth and reduce costs by deploying our industry-leading software anywhere, regardless of cloud-provider or licensing model, which helps to ensure unparalleled performance, scalability and security.

Low code or no code UI experience

Enhance inclusivity and streamline workflows with the suite’s low code or no code UI, which empowers users of all abilities to customize their experience with minimal IT dependency.

Transparent AI to drive trusted actions

Build trust with transparent AI that learns and adapts through bidirectional feedback, providing clear insights into underlying logic and decisions.

Sustainable commerce

Promote sustainable supply chain operations by optimizing environmental impact and empowering consumers to make greener choices and achieve ESG goals.