IBM Sterling Call Center Application
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Please Note: All Prices are Inclusive of GST
Overview:
Fulfill complex order modification tasks with a comprehensive web-based order management application
Customers expect suppliers to provide current product and inventory information and to deliver orders to the correct address within the promised time frame, regardless of the order placement method. Suppliers must accurately capture orders, verify delivery addresses and consolidate shipments to minimize fulfillment costs.
IBM Sterling® Call Center is a comprehensive web-based order management tool that offers a single view of customer transactions however the customer shops. Customer service representatives (CSRs) can create, view and perform complex order modification tasks with a holistic view of all transactions. This builds a seamless omnichannel experience that reduces call handling times and improves the overall customer experience.
Highlights
- Empower CSRs with a single source of truth
- Help ensure customer satisfaction and call center productivity
- Effectively fulfill and manage complex order processes
- Simplify deployment using web-based technologies
Features:
Order creation
Create, search and modify existing orders.
Customer inquiry
Add, search and manage customer details.
Order returns and exchanges
Create, view and track returns and exchanges.
How customers use it
Customer inquiry
CSRs can track submitted orders by order number, email or phone number to review details and shipment status.
Order creation
Customers can place orders with a CSR or on the web and choose either in-store pickup or home delivery.
Order modification
Customers can request order modifications through the call center where CSRs can help to cancel or add items.
Returns and exchanges
CSRs help process exchanges or returns for a refund with a customer order number and reason for return.
Benefits:
Functionality
Rich operations around process modeling, order sourcing, inventory management and monitoring.
Simplification
Refined external integration points, including front-end, payment and address verification systems.
Comprehensive
Single access to all commerce information needed to enable a seamless omnichannel experience.
Specifications:
Documentation:
Download the IBM Sterling Call Center Application (.PDF)
Pricing Notes:
- All Prices are Inclusive of GST
- Pricing and product availability subject to change without notice.
Our Price: Request a Quote