IBM Watson Speech to Text
Convert speech into text using AI-powered speech recognition and transcription
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Please Note: All Prices are Inclusive of GST
Overview:
IBM Watson® Speech to Text technology enables fast and accurate speech transcription in multiple languages for a variety of use cases, including but not limited to customer self-service, agent assistance and speech analytics. Get started fast with our advanced machine learning models out-of-the-box or customize them for your use case.
Agent assist
Boost agent productivity and success with real time assistance during calls using AI-powered document and intranet search. As the agent is speaking with a customer, Watson listens in on the conversation, transcribes the audio, searches for relevant content within documentation and feeds the answer back to the agent within seconds.
Customer self-service
Answer common call center queries using a Watson-powered virtual assistant on the phone.
Call analytics
Improve call center performance by mining conversation logs to quickly and accurately identify emerging call patterns, customer complaints, sentiment, non-compliant behavior and more.
Features:
More accurate AI
Our best-in-class AI, embedded within Watson Speech to Text, truly understands your customers.
Customizable for your business
Train Watson Speech to Text on your unique domain language and specific audio characteristics.
Protects your data
Enjoy the security of IBM’s world-class data governance practices.
Truly runs anywhere
Built to support global languages and deployable on any cloud — public, private, hybrid, multicloud, or on-premises.
Fine-tuning features
Improve speech recognition accuracy for extracting phrases, words, letters, numbers or lists.
Optimized for customer care
Activate your voice application with speech models tuned for the customer care domain.
Speaker diarization
Recognize who said what in a multi-participant voice exchange.
Interim transcription before final results
Improve application response times by using speech transcription as it is generated and throughout the finalization process.
Benefits:
Specifications:
Pricing Notes:
- All Prices are Inclusive of GST
- Pricing and product availability subject to change without notice.
Our Price: Request a Quote